How does Coronavirus (COVID-19) affect my order?Please allow up to 7 working days for dispatch.
At TM Stores, we understand that many of you will be concerned about your order. We would like to assure you that we are currently operating as normal as possible.
For the wellbeing of our dedicated team, we are operating with social distancing in our offices. Although we have been working with this in place for some time now, this may impact your order. We ask you to allow up to 5 working days for your order to be processed and dispatched. The status of your order can be seen in your online account under Your Orders, and we will of course send you an email to confirm once the order has been dispatched for your records.
We appreciate there may have been changes to your circumstances and you may now be self-isolating or working from home, therefore you can amend your order via the store, simply follow the FAQ links shown:
change the address of an existing order | cancel an unwanted order order | What are your delivery times?.
You can visit our Delivery Partner websites for their latest updates, showing if deliveries to your area are affected in any way:
- For orders shipped via; 1st Class Post, Royal Mail Tracked24, Royal Mail Tracked48, International Standard, International Tracked, International Signed, International Tracked and Signed, visit the Royal Mail Coronavirus Updates
- For orders shipped via; DP Packet Tracked, or DP US Direct Tracked, visit the Deutsche Post Coronavirus Updates
- For orders shipped via; UPS Europe Standard, or UPS Worldwide Economy, visit the UPS Coronavirus Updates
- For orders shipped via; DHL Express, please visit the DHL Coronavirus Updates
Should any order be returned to us as Undeliverable, we will contact you by email to make you aware of this, if and when this happens.
We ship all our orders from the UK, therefore we would adapt our processes in line with UK Government guidance.
From all of us here at TM Stores, we wish you well in these difficult times and we hope you stay safe.